Last Updated On: 1/23/2024
1. Return Eligibility
1.1 Timeframe: Returns are only accepted within 24 hours of order delivery. After this period, return requests will be rejected.
1.2 Unreturnable Items: If an item is explicitly marked as "Unreturnable" within the app or website, it cannot be returned. This information is visible during the order placement, and such items are exempt from the return policy.
2. Return Request Process
2.1 Submission: Users must submit a return request within 24 hours of order delivery, providing convincing reasons for the return.
2.2 Rejection of Requests: Return requests will be rejected if:
3. Compensation for COD Orders
3.1 COD Returns: For Cash-on-Delivery (COD) orders, approved returns will be compensated via credit points within your account in Mawja
4. Compensation for Online Payments
4.1 Online Payments: For orders paid online, approved returns can be compensated in one of the following methods:
5. Return Approval Criteria
5.1 Convincing Reasons: To qualify for a return, users must provide convincing reasons within the 24-hour timeframe.
5.2 Verification: All return requests will be subject to verification by our customer support team.
6. How to Submit a Return Request
6.1 Contact Support: Users can submit a return request by filing return request option in their account details.
7. Return Process Timeline
7.1 Processing Time: Once a return request is approved, the processing time may vary. Users will be notified of the return status.
8. Changes to the Return Policy
8.1 Updates: We reserve the right to update this return policy periodically. Any changes will be effective immediately upon posting.
9. Contact Information
9.1 Contact Us: For any questions, concerns, or issues related to returns, please contact us at support@mawja.co
Thank you for choosing Mawja. We appreciate your understanding and cooperation with our return policy to ensure a transparent and efficient process.
