Updated on: 1/23/2024
Welcome to Mawja, your preferred online shopping destination! Please carefully read and understand the following terms that govern your use of our application and services. By accessing and using Mawja, you agree to comply with these terms.
1.1 Customer Support: For any issues related to your order, shipping, or general inquiries, please contact our customer support team at support@mawja.co
2.1 Phased Delivery:
In certain instances, orders may be delivered in stages. Each stage incurs a separate delivery fee as per shipping standards.
2.2 Order Acceptance Policy:
Once an order is confirmed, it is considered final, and rejections are not accommodated. To explore returns, please consult our detailed return policy. Contact our support team for assistance, ensuring adherence to the stipulated terms for a smooth process. Your compliance with these policies is appreciated for a transparent transaction experience.
3.1 Return Conditions: Our return policy applies once the delivered items meet the conditions outlined in our [Return Policy]. Please review and ensure compliance with the specified conditions.
4. Order Cancellation and Account Restrictions:
4.1 Cancellation Period:
· users are allowed to cancel orders only while the status is "New Order." Once your order has been picked up and delivered, cancellation requests cannot be processed.
4.2 Frequency of Cancellation:
· Users are allowed to cancel orders twice within the same 24-hour period from the time of order placement.
4.3 Account Lockout:
· After two order cancellations within a 24-hour timeframe, the user account will be temporarily locked from making and canceling orders.
· This measure is in place to prevent abuse and spam, ensuring a fair and efficient ordering process for all users.
4.4 Contacting Support for Order Issues:
· Users can contact the support team for issues related to an order only if the order has been delivered within the last 24 hours.
· This restriction is in place to streamline support inquiries and address timely concerns.
5.1 Accurate Information: You are responsible for providing accurate and up-to-date information during the ordering process, including shipping details and contact information.
5.2 Account Security: Ensure the security of your account credentials. You are solely responsible for any activities that occur under your account.
6.1 Ownership: All content, trademarks, logos, and intellectual property on Mawja are owned or licensed by us. Unauthorized use or reproduction is strictly prohibited.
7.1 Termination: We reserve the right to terminate or suspend your account and access to Mawja, at our discretion, for any reason, including violation of these terms.
8.1 Disclaimer: Mawja is provided "as is," and we make no warranties regarding the accuracy, completeness, or reliability of the content. We are not liable for any direct, indirect, or consequential damages arising from the use of our application and services.
9.1 Updates: We may update these terms periodically. Any changes will be effective immediately upon posting. It is your responsibility to review the terms regularly.
10.1 Jurisdiction: These terms are governed by and construed in accordance with the laws of the user residency country
11.1 Contact Us: For any questions, concerns, or support-related issues, please contact us at support@mawja.co
Thank you for using Mawja. We appreciate your trust, and we are committed to providing you with a seamless and enjoyable shopping experience.
